Consumer Information
The purpose of this page:
In accordance with Texas House Bill 4224 and Texas Health & Safety Code § 181.105, Rooted Love Counseling provides the following information regarding access to health care records, consumer complaints, and the Texas Behavioral Health Executive Council (BHEC).
Requesting records:
Clients have the right to request access to their health care records in accordance with applicable state and federal law.
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To request copies of your records:
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Submit a written request by email.
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Include your full name, date of birth, and a description of the records you are requesting.
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Identity verification may be required to protect client privacy and confidentiality.
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Applicable fees may apply as permitted by law.
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Records will be provided within the timeframe required by Texas law.
Requests submitted on behalf of another individual must include documentation demonstrating legal authority, such as guardianship documentation or a medical power of attorney.
If you have questions about requesting your records, please contact Rooted Love Counseling directly.
Filing a consumer complaint:
Consumers who wish to file a complaint regarding services provided in Texas may do so through the Texas Office of the Attorney General.
Texas Office of the Attorney General – Consumer Protection Division:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
The complaint process is independent of Rooted Love Counseling.
Contacting Texas Behavioral Health Executive Council:
The Texas Behavioral Health Executive Council oversees the licensing and regulation of behavioral health professionals in Texas.
For information regarding licensure, regulations, or the complaint process, please visit:
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Website: https://www.bhec.texas.gov
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Contact Information: https://www.bhec.texas.gov/contact-us