Rooted Love Counseling, PLLC is committed to making information about your rights, access to counseling records, and consumer complaint procedures easy to find.
In accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105, the following information explains how to request health care records, contact the Texas licensing authority, and file a consumer complaint.
Requesting Your Health Care Records
Current and former clients may request access to their counseling records in accordance with applicable federal and Texas law.
To request your records:
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Contact Rooted Love Counseling by email at leyleerootedlove@gmail.com or by phone at 512-273-3790 to initiate your request.
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Indicate that you would like to request a copy of your counseling records and identify the records you are requesting.
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We will provide instructions for completing the request and verifying your identity through an appropriate process.
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If someone is requesting records on your behalf, documentation of their legal authority may be required.
Please avoid including sensitive clinical information or identifying details such as your date of birth in an initial unsecured email.
Requests will be processed within applicable legal timeframes. Fees, if any, will be limited to those permitted by law. Certain records may be subject to legally permitted restrictions on access.
For questions about requesting records, please contact Rooted Love Counseling directly.
Filing a Consumer Privacy Complaint
Texas law provides certain rights regarding the privacy of and access to health care records under Texas Health & Safety Code Chapter 181.
If you believe your rights regarding the privacy of protected health information have been violated, you may file a complaint with the Texas Office of the Attorney General, Consumer Protection Division.
Texas Office of the Attorney General — Consumer Protection Division
The complaint process is independent of Rooted Love Counseling.
Contacting the Texas Behavioral Health Executive Council
The Texas Behavioral Health Executive Council (BHEC) oversees the licensing and regulation of Licensed Professional Counselors and other behavioral health professionals in Texas.
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, TX 78701
Main Phone: 512-305-7700
Complaints Information: 1-800-821-3205
Website: https://bhec.texas.gov/
How to File a Complaint with BHEC
Notice to Clients
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.
Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
Please call 1-800-821-3205 for more information.
Questions
For questions about requesting records or information provided on this page, contact:
Rooted Love Counseling, PLLC
Leylee Morris, LPC
Email: leyleerootedlove@gmail.com
Phone: 512-273-3790